FREQUENTLY ASKED QUESTIONS

I am looking for a particular store. Where do I find its address, phone number and/or store hours?

You can find what you need on our STORE LOCATOR page to get on your way to visit your nearest store. Enter your postal code to locate the store nearest you, or choose any province and town across Canada. The Store Locator page provides you with your selected store’s address, phone number, map, hours of operation and holiday hours. The next time you visit our website, your location should automatically be your selected store.

How many stores do you have?

We presently operate over 140 stores from coast to coast across Canada. Our stores operate under both Red Apple and The Bargain! Shop banners. 

Are you hiring?

We are a national retailer with frequent career opportunities in over 140 small towns we serve and at our home office in Mississauga, ON. We offer our staff a rewarding opportunity for career development, promotion from within and the everyday joys of community living with your family and friends.

Visit the CAREERS page on our web site to browse available job opportunities.

Does Red Apple sell gift cards? How can I check my gift card balance?

You can purchase Red Apple gift cards at any of our stores across Canada. If you have a gift card and would like to check the balance, please go to our GIFT CARDS page where you can simply enter your gift card number and click "enter".

How do I provide feedback about my experience at Red Apple?

We value your feedback and encourage you to speak directly to the Store Manager. 

I am a senior, am I entitled to a seniors discount?

The first Wednesday of every month, Red Apple and The Bargain! Shop host SENIOR’S DAY where Customers of age 60 and over receive 30% off all fashion and footwear and 20% off everything else.

How can I get Red Apples support for a charitable or sponsorship request?

We receive numerous requests and have a process in place to ensure they are reviewed and assessed fairly. Please speak to the Store Manager at your location or submit your request to us at info@redapplestores.com

Red Apple’s TOGETHER WE CARE is our charitable program where we work hand in hand to give back to local communities from coast to coast. 

I received my Red Apple coupon, but it won’t print.

We send our coupons to you via email in what we hope is a print friendly format. At the store, we accept printed coupons, and are also able to scan the coupon directly from your mobile device at POS check-out. Either way, we will get you the promotion or offer you are looking for.

How do I receive a refund on a purchase?

We will gladly exchange or refund items* returned with a receipt within 60 days of purchase. If you do not have a receipt, we will be happy to offer an exchange for merchandise* of the same current value.

*Merchandise must be in original condition. Certain exceptions apply. See an Associate for details. Excludes cigarettes, phone cards and gift cards, swimwear and unpackaged underwear.

What is your layaway policy?

In many of our stores, Customers can have merchandise set aside for as long as 30 days. In order to do this, a minimum 10% deposit is required and the layaway item(s) must be picked up within the agreed time period. To help us manage the increased demand for this service during the Christmas season, some added restrictions may apply. Please see an Associate for more information.

Media Enquiries

Please direct all media enquiries to info@redapplestores.com or call us at 1 800.984.8031 where we will direct you to our Marketing team for assistance.

How does Red Apple Stores ULC comply with the Accessibility for Ontarians with Disabilities Act (AODA) and the Accessibility for Manitobans Act (AMA)?

Our Company is committed to treating all people in a way that allows them to maintain their dignity and independence. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by working to prevent and remove barriers to accessibility and by meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act and the Accessibility for Manitobans Act.

To learn more about our commitment please review our Customer Service Policy Statement - Providing Goods and Services to People with Disabilities.

In Ontario, also review our Integrated Accessibility Standards Regulation Policy and Multi-Year Accessibility Plan

For more information on the Company Accessibility policies or multi-year plan please contact:

Human Resources
Phone: (905) 293-9700
E-mail: hrdept@redapplestores.com
Accessible formats of these documents are available upon request

What are your Store Policies?

1. Refund or Exchange Policy

We will gladly exchange or refund items* returned with a receipt within 60 days of purchase. If you do not have a receipt, we will be happy to offer an exchange for merchandise* of the same current value.

*Merchandise must be in original condition. Certain exceptions apply. See an Associate for details. Excludes PPE face masks, lottery cigarettes, phone cards and gift cards, swimwear and unpackaged underwear.

2. Advertised Products

We guarantee that if you see an item advertised, without any quantity limits, we’ll have it in stock in sufficient quantities to meet anticipated demand. If, due to extraordinary circumstances, we do not have it in stock, we will either offer you a similar item at the same price or, where applicable, a rain-check which will allow you to purchase up to three units at the sale price, as soon as it becomes available.

3. Product Limits

In order to meet demand for as many Customers as possible, we reserve the right to limit quantities.

4. Layaway Policy

In many of our stores, Customers can have merchandise set aside for as long as 60 days. In order to do this, a minimum 10% deposit is required and the layaway item(s) must be picked up within the agreed time period. To help us manage the increased demand for this service during the Christmas season, some added restrictions may apply. Please see an Associate for more information.

5. Coupon Policy

We accept both Red Apple Stores ULC coupons, as well as Manufacturers’ coupons, subject to:

The following requirements and limits are applicable:

  • Coupon must be presented at the time of purchase.
  • The coupon must be an exact match to the item purchased (size, quantity, brand, style, etc.).
  • Only one acceptable coupon may be presented for each purchased item within a transaction.
  • Only Canadian coupons are accepted. There must be a valid Canadian remit address for the manufacturer with either a scanable bar code or a readable numeric code.
  • All coupons, including online coupons, must be legible.
  • Only one introductory Red Apple Stores ULC Welcome Email coupon is permitted per Customer.
  • Use of 10 or more coupons per transaction will require approval by the Store Manager.
  • Coupons are not redeemable for cash. If coupon value exceeds the current price of the item, the excess amount will not be applied toward the basket purchase nor will cash be given to the Customer.